Shannon® – Real-Time Assistance on the Shopfloor: Situational Troubleshooting and Self-Learning Knowledge Sharing
Discover how Shannon®, the GMP-compliant assistance tool from plus10, reduces microstops, shortens troubleshooting times, and makes shopfloor knowledge accessible to everyone – context-based, multilingual, and self-learning. For stable performance in 24/7 operations.
Shannon® from plus10 supports fully automated production lines by providing real-time, context-based troubleshooting suggestions during machine stops or failures – directly on the shopfloor via smartphone or terminal - in the logged-in operator’s language.
The software automatically collects new troubleshooting knowledge – for example, after successfully resolving a problem – and recommends it in similar future scenarios. This creates a self-learning system that continuously evolves and makes valuable shopfloor expertise widely available.
In the featured use case, Shannon® is implemented on a 24/7 syringe production line for staked needle applications by ZAHORANSKY. The system detects root causes of stops using high-frequency PLC data, generates suitable countermeasures, and helps reduce response times and dependency on individual experience levels.
The results:
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5–15% reduction in downtime (MTTR)
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Up to 30% lower OEE fluctuations between shifts
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Up to 20% faster ramp-ups of new lines
Shannon® not only helps bridge workforce gaps – it also brings consistency to demanding, regulated production environments.
👉 Watch the system in action in the video and follow plus10 on LinkedIn for more insights.
